Joe Reilly is the Guest Service Manager at The Hayes in Derbyshire. Joe is part of the team that makes sure everything runs smoothly for delegates and guests that arrive for their event.
We asked him a few questions about his role here.
My role is to ensure that, as a team, we meet and excel our customers’ expectations.
One year and four months.
The organisation's commitment.
The way they make our guests so welcome.
All areas give you a sense of wellbeing, but the reception area would be my favourite, as it's where I can meet, greet and engage with our guests.
When I was a young lad at school we were coached to play Gaelic Football, the national sport of Ireland. I was so proud that my granddaughter, Lauren, played for Dublin Ladies who won the All Ireland Championship this year.
Coffee.
I have worked as a manager in various hotel chains, to name a few: Warner Leisure Hotels and Rank Hotels.
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