Joe Reilly is the Guest Service Manager at The Hayes in Derbyshire. Joe is part of the team that makes sure everything runs smoothly for delegates and guests that arrive for their event.

We asked him a few questions about his role here.

What does your role involve at CCT?

My role is to ensure that, as a team, we meet and excel our customers’ expectations.

How long have you worked at CCT?

One year and four months.

What do you enjoy most about working at CCT?

The organisation's commitment.

What do you like most about your colleagues?

The way they make our guests so welcome.

Do you have a favourite area of the conference centre that you enjoy spending time in?  

All areas give you a sense of wellbeing, but the reception area would be my favourite, as it's where I can meet, greet and engage with our guests.

What’s your secret talent that no one knows about?

When I was a young lad at school we were coached to play Gaelic Football, the national sport of Ireland. I was so proud that my granddaughter, Lauren, played for Dublin Ladies who won the All Ireland Championship this year.

Coffee or tea?

Coffee.

What did you do before joining CCT?

I have worked as a manager in various hotel chains, to name a few: Warner Leisure Hotels and Rank Hotels.