Conference with Confidence

June 2020


We’ve been serving groups at our conference centres for over 100 years and we’re always committed to helping you feel safe and welcome. Just like you, we know how valuable time away together is to every delegate, enabling them to refresh, relax, equip and energise. 

To ensure that everyone can 'conference with confidence' we've made some important changes which we wanted to share with you.

Highly trained staff
All our staff will be thoroughly trained to be able to serve you in a safe and welcoming environment. They will be equipped with personal protective equipment (PPE) and will follow strict guidelines for cleanliness.

Constant cleaning
Our conference centres will be deep cleaned before we reopen, and sanitisation of public areas will be carried out at regular intervals throughout your stay.

We will sanitise all room cards or keys, issue disposable lanyards, provide a new biodegradable bag in each room for towel disposal and increase our guest to staff ratio to ensure that we can provide constant cleaning.

Space for all
Our conference centres are large and benefit from lots of space, both inside and outside. We will be able to ensure that all your delegates can visit us and still be able to observe the required social distancing.

We will implement a one-way system which will be clearly marked and will allow for separation between guests as they move around centre.

We will reconfigure meeting rooms, coffee points, lounges, and dining rooms to fully comply with social distancing guidelines.

Taken care of from the moment you arrive
Your group will be allocated a check in period, this will allow for reception to be sanitised before the next group arrives and for exclusive use groups – we will work with you to allocate multiple check in areas to ensure that there is space for everyone. 

All guests will be temperature checked with a simple non-contact thermometer and we will have a supply of personal protective equipment (PPE) for each guest should they need gloves or a mask.

Great food in a safe environment
We will still be serving up delicious meals but we’ll be making a few small changes to the dining room. There will be no self-service, staff will plate up your choice of meal behind a Perspex screen. Lunches, salads and desserts will be pre-packaged.

Don’t hesitate to get in touch
This is understandably a challenging time for us all and we know that groups will have more questions, which we are happy to answer. Please do not hesitate to contact us on 0300 111 4444 or at

We look forward to seeing you back soon.

Get a quoteCall us

Get a quote

Any venue

Any Venue

The Hayes

The Hayes

Swanwick, Alfreton
Derbyshire, DE55 1AU

High Leigh

High Leigh

Lord Street, Hoddesdon
Hertfordshire, EN11 8SG

Belsey Bridge

Belsey Bridge

Ditchingham, Bungay
Suffolk, NR35 2DZ

Residential conference

Residential conference

Day event

Day event

If you don’t know what dates you’d like or would like to discuss availability, please contact us on 0300 111 4444 or email

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